1. Information We Collect
- Name, mobile number, city, pin code, delivery point, and account details you provide during registration, enquiry, or order placement.
- Estimate selections, product quantities, package choices, gift box selections, order records, and payment-related information submitted through our platform.
- Messages, receipt uploads, support requests, and details sent through contact forms, chatbot, payment follow-up, or WhatsApp support flows.
- Technical data such as IP address, browser type, device information, app usage, and activity logs used to improve reliability and reduce misuse.
2. How We Use Your Information
- To create and manage your account and help you continue orders across the website and mobile app.
- To process enquiries, estimates, product selections, package requests, gift box orders, scheme participation, and customer support.
- To confirm payments, review uploaded receipts, coordinate packing, and share order or dispatch updates.
- To improve service quality, user experience, pricing communication, and platform reliability during seasonal demand.
- To comply with legal requirements and help detect abuse, fraudulent payment claims, or suspicious order activity.
3. Data Sharing
We do not sell your personal information. We may share limited information with trusted service providers, payment partners, technical platforms, delivery or logistics partners, and operational teams involved in packing or dispatch, or where disclosure is required by law.
4. Data Security
We take reasonable administrative and technical measures to protect personal information. However, no website, application, or transmission channel can guarantee absolute security.
Customers should also protect their registered mobile number, account access, shared OTPs, and payment proof to reduce the risk of unauthorized access or fraud.
5. Account Deletion
If you want to request deletion of your account and associated data, you can use our web-based account deletion page.
6. Your Rights
Subject to applicable law, you may request access to your data, ask for corrections, or request deletion of eligible personal information.
If any delivery details, mobile number, or customer profile information is incorrect, you can contact Sivakasi Outlet support and request an update.
7. Third-Party Services
Our platform may use third-party services such as payment providers, messaging integrations, analytics tools, and hosting infrastructure. Their use of data is governed by their own policies.
Links to WhatsApp, map services, payment apps, or other external services may take you to platforms not controlled directly by Sivakasi Outlet.
8. Contact Us
For privacy-related questions, support requests, or correction requests, please contact us through the website.